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Privacy – JLRecharge Application

We recognize that protecting personal information is very important to you and that you have an interest in how we collect, use, store and share such information. We always respect our customers’ privacy and personal information and we take this matter very seriously. We have worked very hard to earn our customers’ trust and keeping it is our top priority. That’s why we comply with the obligations that are laid out under data protection laws.

This privacy notice sets out how we, as a data controller, will use and protect your information. We will use your personal information only for the purposes and in the manner set out in this privacy notice. We recommend that you read this privacy notice carefully.

Please note: you have the right to object to the processing of your personal data where that processing is carried out for our legitimate interests or for direct marketing purposes.

1. About Us

www.JLRecharge and any associated mobile applications, present or future, (each the “Applications”), are operated by, and the services available on the Applications from time to time) (“Services”) are provided JLRecharge (“JLRecharge ”, “JLRecharge ” or “us”).

All correspondence in relation to any JLRechage company should be sent to


2.  How can you get in contact with JLRecharge?

If you have any questions about this privacy notice or any other queries or complaints, our customer care team is here to help – don not hesitate to get in touch with us using one of the following options:

Email us:

3.  Scope of JLRecharge privacy notice?

Personal data is information that identifies a person or can be used to identify a person. To provide our Services to you, we need to collect and process personal data about you. Without this information, we may not be able to provide our Services to you.

This privacy notice will apply to personal data about you collected by us through the Applications or otherwise. It also applies to any personal data you provide to us about your family or friends while using the Services in respect of which we are a data controller. You acknowledge that you have informed any such person that their data may be collected and processed by JLRecharge and made them aware of this privacy notice.

Any changes to the JLRecharge privacy notice will be posted clearly on our Applications.

4.  What data does JLRechage collect?

We may collect and process the following data about you:


  • Contact Details: name; email address; telephone number; passport or national identification details (in limited circumstances); utility bill (in limited circumstances); social media ID;

  • Payment Details: cardholder name; credit or debit card details (however, we only retain certain parts); chargeback information; billing address; Paypal ID;

  • Transaction Details: transaction amount and currency;

  • Electronic Identifying Details: IP address; SMS content; cookies; pixels; activity logs (e.g., user session recordings); online identifiers; device identifiers (e.g., the mobile device and the internet browser that you use) and geolocation data;

  • Correspondence and Complaints: any post that you choose to send to JLRechage (including complaints); any information you provide to our customer care team; any news you publish about JLRechage (including on the app stores);

  • Transaction History: details of the transactions (including date and time and relevant service provider) you carry out and your visits to the Applications.

If you choose to grant the mobile applications access to contact information through your device, we may collect this information, including names, telephone numbers, email addresses, and social media identifiers. We use this information to help us deliver the Services to your family and friends in the most efficient manner and for the other purposes listed below.

 5. How does JLRechage collect your personal data?

You provide us with your data when you register for or use our Services. We may also collect personal data about you from third parties (e.g., in the event of chargebacks or through third-party direct marketing services). We also collect information about you through your use of our Applications, your interactions with our customer care team, and the transactions you carry out on our Applications. When you visit our Applications, your device and browser may automatically disclose certain information (such as device type, operating system, browser type, browser settings, IP address, language settings, dates, and times of connection to an Application or other technical communications information), some of which may constitute personal data.

6. What happens if you do not provide us with your personal data?

If you do not provide us with your personal data or object to the use of certain personal data, we may not be able to provide the Services to you. We will tell you when we ask for information which is a contractual requirement or needed to comply with our legal obligations.

7. Who do we disclose your personal data to?

We share your data, where necessary, with the following recipients:


  • you and, where you request, any third party you ask us to share it with;

  • mobile operators and other service providers (directly or via third parties);

  • anti-fraud service providers;

  • governmental, legal, regulatory, or similar authorities, on request or where required, including to report any actual or suspected breach of applicable law or regulation;

  • law enforcement authorities, where responding to valid requests to assist in the prevention, detection, investigation, or prosecution of a criminal offense;

  • third party payment processors;

  • direct marketing service providers;

  • data analytics service providers (e.g., Google Analytics);

  • third party service providers used for the delivery of some aspects of the Services (e.g., SMS delivery, email delivery, web notifications, app notifications, and phone number lookup);

  • hosting infrastructure companies based in the EEA;

  • legal and financial advisors, and auditors;

  • Potential purchasers or bidders.

In addition, recipients of the Services may be able to view your pseudonymized contact information if requesting other Services from you. If you wish to opt-out from receiving such requests for Services, you may do so when receiving the request. Our Applications may interface with third-party services you have previously interacted with (e.g., Facebook and Google) or contain links to third-party content (e.g., service provider content). Please note that JLRechage is not responsible for such services or content or the privacy policies associated with those services or content. We recommend that you review any third party’s privacy policy before accessing such services or content.

8. What if JLRechage is bought by another company?

We reserve the right to transfer information (including your data) to a third party in the event of a sale, merger, liquidation, receivership, or transfer of all or substantially all of the assets of our company. The third party must only use your data for the purposes that you provided it to us in the first place and as set out in this privacy notice. You will be notified in the event of any such transfer.

9. Data Security

Following data protection laws, we have implemented appropriate technical and organizational security measures to protect your data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other illegal or unauthorized forms of Processing. You are responsible for ensuring that any personal data that is sent to us is sent securely.

10. Changes to this privacy notice

We may update this privacy notice from time to time. If we make any material changes, we will notify you by posting a notice on our Applications and/or, where appropriate, sending you a notification.

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